At Masawda Service, we strive to deliver high-quality products and services. This Refund & Cancellation Policy outlines the terms under which refunds, returns, and cancellations are accepted.
1. Returns & Refunds – Physical Goods
- Our policy lasts 3 days. If 3days have passed since your order Delivered, unfortunately, we cannot offer you a refund or exchange.
- To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer; returns must be made directly to us.
Non-returnable items (Physical):
- Gift cards
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate/sanitary goods
- Hazardous materials or flammable liquids/gases
Refunds (if applicable):
- Once your return is received and inspected, you will be notified by email of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be credited to your original payment method within a certain number of days.
Late or Missing Refunds:
- If you haven’t received a refund, please check with your bank or credit card provider, as processing times may vary.
- If you still haven’t received it, please contact us at masawdaservice@gmail.com.
Exchanges (if applicable):
- We only replace items if they are defective or damaged. For exchanges, email us at masawdaservice@gmail.com
Shipping:
- To return your product, please mail it to the address provided in your invoice.
- You will be responsible for paying return shipping costs. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for the exchanged product to reach you may vary.
2. Digital Products, Courses & Professional Services
- No refunds or returns are applicable for digital products, online courses, consultations, or professional services once the purchase is completed.
- Digital products are deemed “delivered and consumed” once access is granted or files are sent.
- For consultations and services, once the work has been initiated or delivered, no cancellations or refunds will be processed.
3. Cancellation Policy
- Once a transaction is completed, you are entering into a legally binding agreement to purchase the product/service.
- Cancellation requests for physical goods may be accepted if initiated before the product is shipped. Once shipped, the order cannot be canceled.
- Cancellation is not applicable to digital products, online courses, or professional services.
4. Contact Us
For any queries related to refunds, returns, or cancellations, please contact us at:
📧 masawdaservice@gmail.com